FAQs
How do payments work?
All payments are processed securely through Stripe. A non-refundable deposit is required at the time of booking to secure your date, and the remaining balance is due 3 days before your event.
Do you require a deposit?
A 30% deposit is required to confirm your booking. Your event date is not reserved until the deposit is received.
What is your cancellation policy?
Deposits are non-refundable.
If you reschedule, we’ll do our best to accommodate your new date (a rescheduling fee may apply).
If Moban Events must cancel due to an emergency, you will receive a full refund.
Can we add extra time during the event?
Yes! If you’d like to extend your rental, additional hours can be added (subject to availability) at $ 150 per hour.
Will my photos be used on social media?
We love sharing event memories! By booking, you grant us permission to use photos/videos for promotional purposes.
➡️ If you’d prefer your images not be used, simply check the opt-out box when booking.
What do I need to provide at the event?
We’ll need:
Access to electricity within 10 feet of setup.
A space that’s safe, covered, and level.
Parking and unloading access for setup/breakdown.